As always, almost everything is great, food, service, reception. But I have to remind you that the wellness noie is for small children. I think the management could consider providing tickets for parents with young children to the Palatinus spa, included in the price of accommodation. That's just a suggestion. Why hasn't thermal water been flowing into the thermal pool for over a year???
Odpověď na toto hodnocení ze dne 14. 05. 2025
Dear Mr. Kosco,
Thank you so much for your continued trust and for sharing your feedback with us. We're thrilled to hear that, as always, you enjoyed the food, service, and reception. We truly appreciate your suggestion regarding the wellness area. We understand that families with young children may have different needs, and we will certainly consider ways to improve the experience for all of our guests. As for the thermal water fountain in our thermal pool, we apologize for the inconvenience this has caused. Due to a recent change in national health regulations, the thermal water-powered neck shower is currently out of operation. We thank you for your understanding. We value your feedback, as it helps us continuously improve. We look forward to welcoming you back and making your next stay even better.
Sincerely,
Péter Mácsai
General Manager