Mariánské Lázně — urology, joints & CO₂ therapy

Dear Mr. V. K., thank you very much for taking the time to share your feedback. We truly appreciate your honest comments. We are sorry to hear that some interactions at the front desk and in the spa did not fully meet your expectations. Your remarks regarding service attitude have been shared with the relevant department managers for further training and improvement. At the same time, we are pleased to hear that some of our colleagues made a positive impression on you. Thank you also for reporting the issue with the shower head in room 240 – our maintenance team has been informed and will take care of it. We are glad that you were satisfied with the food and overall accommodation and hope to welcome you back again in the future. Kind regards Ensana Nové Lázně Team

Dear Mr. S., Thank you for your open feedback. We greatly appreciate your recognition of the work of the head nurse, Ms. Silvia Košínová – we will pass on your compliments to her personally. We regret your dissatisfaction with the taste of the food and the level of cleaning during your long-term stay. We have forwarded your comments to the management of gastronomy and housekeeping for thorough examination and correction. Thank you for helping us to point out areas for improvement, and we wish you good health. Best regards The Ensana Nové Lázně team