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Dear Mr. D., thank you very much for your stay at Ensana Thermia Palace and also for taking the time to share your feedback and impressions from your stay. We are delighted to hear that you appreciated our balneo and wellness facilities, the well-maintained hotel environment, as well as the professionalism and training of our staff. At the same time, we are sorry to learn that the quality and variety of food in our restaurant did not fully meet your expectations. We take your comments regarding the gastronomic offer and the concept of the themed “Slovak Evening” very seriously. Your feedback is a valuable impulse for us as we continuously work on further developing and modernising our culinary concept in line with current guest expectations and international trends. Thank you for your openness and constructive remarks. Feedback such as yours helps us improve our services, and we truly hope to have the opportunity to welcome you again and provide an enhanced dining experience in the future. Kind regards, Sincerely, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Mr. Brahim, Thank you very much for your stay at Hotel Ensana Thermia Palace and for your positive feedback. We are delighted to hear that you appreciated the professionalism of our staff, the adequate facilities, the cleanliness, and our healthy cuisine. Your satisfaction is our greatest goal, and we hope to have the pleasure of welcoming you back soon. Warm regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace

Dear Ms. M., thank you very much for choosing Ensana Thermia Palace and for taking the time to share your review with us. We are delighted to read that you enjoyed the comfort and cozy atmosphere of our hotel, appreciated the friendliness and helpfulness of our staff, and found both the property and its surroundings lovely and interesting. Your positive feedback means a great deal to our entire team. Regarding the Asian dinner, thank you as well for sharing your feedback. This dinner was part of our themed dinner evenings, during which we offer our guests a selection of different international cuisines that are regularly rotated. We introduce these themed dinners to bring a pleasant variety to our guests’ dining experience and to offer the opportunity to discover new flavors from international cuisine. Naturally, we understand that individual tastes differ, and not every theme may appeal to everyone. Once again, thank you for your visit and for your valuable feedback. We hope to welcome you back to Ensana Thermia Palace in the future. Kind regards, Veronika Palkechová Guest Relation Manager, Ensana Thermia Palace