Ensana Health Spa Hotels & Resorts, Europe’s leading health hotels

Levels & Conditions of Use

Ensana Life - Blue Card

New, or active members, even without any stay are entitled to receive a virtual Blue card. Members at a higher membership level will be granted this level if they do not qualify – at the end of the year - to retain their higher level based on their stays in the current and previous year.

Discounts:

None

Benefits:

Free access to best supersaver offers
Free access to Ensana Life newsletters

Ensana Life - Bronze Card

New, or active members with a minimum stay of 5 nights during the current year and last year are entitled to receive, or hold a virtual Bronze card after their stay/s.

Discounts:

10% discount on hotel accommodation which are booked & paid directly at the hotel, without involving any intermediate, 3rd party agent or online booking platform (e.g. booking.com)
Discount applies for 1 room, confirmation is subject to availability
10% discount on other hotel services such as restaurants, spa, wellness, café, etc.
Discount applies to public rates, no discount on corporate, insurance, or any type of contracted rates

Benefits:

Free early check-in upon availability *
Free access to our supersaver offers
Free access to Ensana newsletter

Ensana Life - Silver Card

New, or active members with a minimum stay of 30 nights during the current year and last year are entitled to receive a virtual Silver card after their stay/s.

Discounts:

15% discount on hotel accommodation which are booked & paid directly at the hotel, without involving any intermediate, 3rd party agent or online booking platform (e.g. booking.com)
Discount applies for 1 room, confirmation is subject to availability
15% discount on other hotel services such as restaurants, spa, wellness, café, etc.
Discount applies to public rates, no discount on corporate, insurance, or any type of contracted rates

Benefits:

Free early check-in, late check-out upon availability *
VIP experience & treatment during stay
Free access to our supersaver offers
Free access to Ensana newsletter

Ensana Life - Gold Card

New, or active members with a minimum stay of 50 nights during the current year and last year are entitled to receive a virtual Golds card after their stay/s.

Discounts:

20% discount on hotel accommodation which are booked & paid directly at the hotel, without involving any intermediate, 3rd party agent or online booking platform (e.g. booking.com)
Discount applies for 1 room, confirmation is subject to availability
20% discount on other hotel services such as restaurants, spa, wellness, café, etc.
Discount applies to public rates, no discount on corporate, insurance, or any type of contracted rates

Benefits:

Free early check-in, late check-out upon availability *
Priority access to flash sale promotion
Upgrade to next room category (upon availability)
VIP experience & treatment during stay
Free access to our supersaver offers

* The benefit of early check-in / late check-out is not available for all-inclusive stays. Ensana Life members can apply their level’s discount on the fee of the early check-in / late check-out service within their all-inclusive stays.

REPLACEMENT OF VIRTUAL CARD

Access member area with your active email address here and then download your card again.

You will be able to download your card as a virtual card image, or directly into your android/apple e-wallet.

STATUS INFORMATION

Access member area and check your status on the Ensana Life Membership platform. If you need further help please contact us at ensana.life@ensanahotels.com. Due to privacy regulations we will not provide any private information except to your registered email.

BOOKINGS

Ensana Loyalty Program members will be provided with a special promotion code (in your activation email), which they should use during the booking process. This promotion code will entitle members to the relevant discount on the hotel accommodation (flash sales, corporate, or any other special contracted rates are not entitled to any discount)

Benefits and discounts must be claimed at the time of booking.

Guests are required to provide their name, membership number and promotional code at the time of booking. Benefits and discounts cannot be claimed retrospectively.

The particular benefits and discounts applied at the time of booking will be in accordance with the membership level at the time of booking.

TERMINATION OF MEMBERSHIP

You may cancel your Ensana Life Loyalty Program membership at any time, cancellation of membership can be initiated by emailing us at ensana.life@ensanahotels.com. Ensana terminates the Ensana Life Loyalty program membership if:

the member violates the program’s terms and conditions
in any case of misuse, related to a membership card’s benefits & discounts
the member cancels the membership in writing via email to ensana.life@ensanahotels.com
the member does not give approval to the handling of his/her data, or revokes Ensana’s ability to do so

Benefits of the Ensana Life membership cannot be used, or transferred by/to any other individual, or company.

OTHER CONDITIONS

Ensana reserves the right to alter the terms and conditions of Ensana Life Loyalty Membership program. Ensana reserves the right to cancel the Ensana Life Loyalty Membership program unilaterally, with 90 days notice. After the 90-day cancellation period, further enrolments will not be available, and members can only use the benefits they have already been confirmed.

ONLINE CUSTOMER SERVICE

We are delighted that you joined the Ensana Life program, but if you have any further question, or request; please feel free to contact us at ensana.life@ensanahotels.com